Recent Arrivals
Small Steps to Success: Improving Passenger Experience with Complimentary Data Collection
By Dimitri Coll, Vice President, Airport Customer Experience and Tim Canada, VP, Business Solutions, Tatvam Passenger experience and why it…
What Comes First: Customer or Employee Experience?
Can you imagine airports becoming the customer experience standard? What if leaders from other industries, companies like Amazon, Zappos, or…
Prioritizing workforce challenges and environmental long-term goals
In June I celebrated my second anniversary at ACI World as Director General—and as many professionals who begun a new…
The AI Option: Tackling Capacity and Quality Challenges
The global and regional need for air transport is coming back, as indicated by rising traffic and passenger numbers. This…
Not wasting a good crisis: Putting humans at the center of airport innovation
Aviation is a resilient industry. Having faced multiple shocks over the last decades, from 9/11 to COVID-19, it has been…
Value Creation by Airport Groups: A Resilient Model for the Future
Over the past few decades, the airport industry has experienced a massive wave of privatizations and corporatizations. At the beginning…
Popular Destinations
How COVID-19 will shape the future of passenger screening
Written by Paul van Gaalen, Senior Consultant and Aviation Security Specialist, Point FWD and Rene Hopstaken, Senior Consultant – Special…
The seven pillars of an airport survival strategy during and post COVID-19
Written by René Armas Maes, Vice President Commercial, Jet Link International LLC and ACI Instructor The drastic fall in…
COVID-19: Top 10 customer experience recommendations: Restart and recovery of airport operations
Written by Alexandra Droc, Senior Consultant, Ineco with contributing authors Mareike Asmus, Airport Marketing, Ineco and Cristina Delgado, Area Manager,…
COVID-19: Ghana’s Kotoka International Airport resumes domestic flights as signs of recovery appear
Ghana has become the first African country to resume domestic flights in the wake of COVID-19. The Government has embarked…
COVID-19: Strategizing airport operations for the new norm
Written by Theng Khuan Low, Product Director in Aviation, ST Engineering The global aviation sector has never undergone a greater…
Mid-sized airports have their day in the sun
Although mega-hubs — greater than 40 mmpa — continue to see traffic gains, mid-sized airports are experiencing the largest increases.