APEX Programmes Awards

Dimitri Coll by Dimitri Coll | Apr 15, 2019

In the pursuit of promoting safer operations and cooperation between ICAO, aviation stakeholders and airports worldwide, ACI World launched the APEX in Safety programme in 2012 and in 2017 the APEX in Security programme. These initiatives are designed for airports of all sizes to reach the highest levels of safety and security inline with ICAO standards and ACI’s best practices.

An APEX review is an on-site assessment conducted by industry peers. The review is tailored to meet the needs of the airport to be reviewed (Host Airport in accordance to the risk environment and operational realities and to provide recommendations to optimize operational management.

APEX programmes cannot exist without the contribution of ACI partners. The APEX programmes award, held during the 2019 ACI Asia-Pacific/World Annual General Assembly, Conference & Exhibition, aims to recognize contributions to the success of the programme.

The following people were recognized for their outstanding partnership with the APEX programmes during the ceremony:

  1. Raj Kumar Chhetri, CEO, Tribhuvan International Airport Civil Aviation Office
  2. Geoff Culbert, CEO, Sydney Airport
  3. Precious Khoza, Senior Manager, Security Risk Management, Airports Company South Africa
  4. Stephen Goodwin, General Manager, Brisbane Airport Corporation
  5. Sheldon Harper, Manager Aviation Training Centre, Airports Authority of Trinidad and Tobago
  6. Marc Houalla, Director, Aéroport Paris-Charles De Gaulle
  7. CK NG, Executive Director, Airport Operations, Airport Authority Hong Kong
  8. Pratap Babu Tiwar, Director Airport Cooperation, Civil Aviation, Nepal Airport
  9. Brenda Weber, Airfield Operations Manager, Dallas/FT Worth International Airport
  10. Parvinder Pal Singh, Airside Operations Manager, Delhi International Airport
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Dimitri Coll

Dimitri Coll

Senior Vice President Airport Experience & Training ǀ ASQ ǀ Strategy & Marketing
Dimitri is the Senior Vice President, Airport Experience and Training at ACI World. Dimitri Coll took up the position of Head, Airport Service Quality (ASQ) at ACI World in October 2015. His main responsibility is to manage the ACI ASQ programme, which guides airports toward improving their customer experience excellence across numerous touchpoints of a passenger’s journey. Dimitri Coll holds a BBA (1998) and an MSc in Marketing (2000) from Hautes Etudes Commerciales (HEC) in Montreal, Quebec. With nearly 20 years of experience in marketing across a variety of industries, he is an expert in product management, customer experience and marketing research. In previous roles, Dimitri was in charge of customer experience management and service design for Hydro-Quebec, as well as product management and new product design for National Bank Insurance and telecommunications company Videotron. In addition to his work at ACI World, Dimitri teaches marketing research and market analysis at HEC Montreal.
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