ACI World Insights

Articles

Customer Experience

Metaverse Takes Off in Creating a Stress-Free Airport Experience

by Aisha Almheiri | Sep 13, 2023

How can we make air travel much more enjoyable and less stressful?

One of the most important advantages of using Metaverse technology in airports is its ability to reduce the stress and anxiety associated with air travel.

Imagine a virtual world where people can meet, experience and do things together, just like in the real world – but only through their computers.

This world is called the Metaverse, and it has arrived. It is becoming trendy for airports to invest heavily in Metaverse technology to make things easier for travelers and stakeholders.

Read more
Environment & Sustainability

The Future of Sustainable Flight: 5 Questions About Hydrogen-Powered Aircraft

by Esther Kromhout | Aug 3, 2023

The transition to sustainable aviation is taking place on a global scale, and hydrogen-powered aircraft could provide huge benefits to the industry.

But there isn’t one simple answer to the problem. It’s not just about exploring sustainable flight and the use of alternative fuels such as hydrogen, but a more holistic approach that also takes into account the ground infrastructure, supply chain, and airport buildings that support it.

Esther Kromhout, Director of Netherlands Airport Consultants answers 5 questions about hydrogen-powered aircraft

Read more
Airport Operations

Creating a Seamless Airport Experience: From 2D to 3D Security Scanning

by Paul Mason | Jul 31, 2023

Airport security screenings have long been a major source of frustration for travelers around the world. Lengthy queues, intrusive bag checks, and strict regulations have made the process a necessary but unpleasant part of air travel. However, with the implementation of computed tomography (CT), screening is changing. This new technology has the potential to revolutionize airport security and create a seamless airport experience for passengers.

Read more