Valérie St-James

Valerie St-James leads the airport service quality benchmarking programme team’s efforts in market research, operations, quality assurance and new product initiatives. With more than 15 years’ experience, Valerie is known for her expertise in transforming consumer data into meaningful strategic insight. She is devoted in creating robust tools and methodologies allowing airports to emerge in their customer experience journey, while building a strong community and delivering the best passenger experience.