Authors

Ibikunle's responsibilities include overseeing the deployment of ASQ marketing strategies into daily actions. He is also responsible for liaising between ASQ and other ACI departments.

Alejandro Block works with the environment and sustainability team at ACI world and the Sustainability, Strategy and Integration team at the Aerospace Technology Institute (ATI). Through this shared role, he currently manages the activities around alternative energy sources for aircraft at airports. He has contributed to several working groups in the Committee of Aviation Environmental Protection (CAEP) of ICAO and is a research visiting fellow in the propulsion department of Cranfield University. He holds a PhD in aerospace propulsion and has authored several international publications about aviation and the environment in the shape of peer-reviewed scientific journals, conferences, and industrial collaborative reports.

Dr. Alexandre Bradley PhD, MPhil, BEng(Hons), CEng, MIMechE, has previously been an employee of BAA (formerly British Airport Authority) as Head of Terminal Development at Stansted Airport, UK and an airport planner with the International Air Transport Association (IATA) and was lead author and editor of the ninth edition of IATA’s Airport Development Reference Manual (ADRM). Alex has also published the Independent Airport Planning Manual, and the Handbook of Checked Baggage Screening. Alex has contributed significantly to the design of many airport projects around the world, and has over 27 years’ experience in baggage handling systems design and airport master planning and airport development.

André Bolduc is responsible for the evolution of the Airport Customer Experience Accreditation programme, the ASQ commercial strategy along with developing and maintaining strong relationships with ASQ’s airport membership. Recognized for his expertise in customer experience, strategic planning, product development, and project management, he has extensive experience in the marketing of the customer experience in financial service products.

Angela Gittens began her tenure as Director General of ACI World in 2008. She was formerly airport CEO for Miami and Atlanta and Deputy at San Francisco International Airport. In other roles, Gittens led HNTB Corporation’s airport business and strategic planning practice and, at TBI Airport Management, she oversaw the transition to private ownership of London Luton Airport and managed operations contracts at several airports in the US and Canada. She is a Fellow of the Royal Aeronautical Society, and has served on numerous aviation industry boards and committees.