Authors

Aisha Obaid Almheiri is Assistant Director of Information Technology Affairs Department at Sharjah Airport Authority (SAA). She has extensive experience in and around airports, dominantly focusing on managing IT department at Sharjah Airport that provide support to employees, ensuring the smooth operation of all IT systems and services, and implementing innovative solutions and latest technology for the customers at Sharjah Airport. She has been a part of the SAA for 16 years. Aisha Almheiri holds a Bachelor’s Degree in Computer Engineering from American University in Sharjah. She has earned an Executive MBA from the University of Sharjah, UAE.

Ibikunle's responsibilities include overseeing the deployment of ASQ marketing strategies into daily actions. He is also responsible for liaising between ASQ and other ACI departments.

Alejandro Block works with the environment and sustainability team at ACI world and the Sustainability, Strategy and Integration team at the Aerospace Technology Institute (ATI). Through this shared role, he currently manages the activities around alternative energy sources for aircraft at airports. He has contributed to several working groups in the Committee of Aviation Environmental Protection (CAEP) of ICAO and is a research visiting fellow in the propulsion department of Cranfield University. He holds a PhD in aerospace propulsion and has authored several international publications about aviation and the environment in the shape of peer-reviewed scientific journals, conferences, and industrial collaborative reports.

Dr. Alexandre Bradley PhD, MPhil, BEng(Hons), CEng, MIMechE, has previously been an employee of BAA (formerly British Airport Authority) as Head of Terminal Development at Stansted Airport, UK and an airport planner with the International Air Transport Association (IATA) and was lead author and editor of the ninth edition of IATA’s Airport Development Reference Manual (ADRM). Alex has also published the Independent Airport Planning Manual, and the Handbook of Checked Baggage Screening. Alex has contributed significantly to the design of many airport projects around the world, and has over 27 years’ experience in baggage handling systems design and airport master planning and airport development.

André Bolduc is responsible for the evolution of the Airport Customer Experience Accreditation programme, the ASQ commercial strategy along with developing and maintaining strong relationships with ASQ’s airport membership. Recognized for his expertise in customer experience, strategic planning, product development, and project management, he has extensive experience in the marketing of the customer experience in financial service products.