Authors

Ajayi Ibikunle

Ajayi Ibikunle

Administrative Coordinator, ASQ, ACI World
Ibikunle's responsibilities include overseeing the deployment of ASQ marketing strategies into daily actions. He is also responsible for liaising between ASQ and other ACI departments.
Angela Gittens

Angela Gittens

Director General, ACI World
Angela Gittens began her tenure as Director General of ACI World in 2008. She was formerly airport CEO for Miami and Atlanta and Deputy at San Francisco International Airport. In other roles, Gittens led HNTB Corporation’s airport business and strategic planning practice and, at TBI Airport Management, she oversaw the transition to private ownership of London Luton Airport and managed operations contracts at several airports in the US and Canada. She is a Fellow of the Royal Aeronautical Society, and has served on numerous aviation industry boards and committees.
Anita Berthier

Anita Berthier

Manager, External Relations, ACI World
Anita is a media and communications professional with 15 years experience in various sectors within multinational companies. She works as the liaison with external stakeholders, industry partners as well as with global media, ensuring that the voice of the world’s airports is heard.
Antoine Rostworowski

Antoine Rostworowski

Deputy Director General, Programmes and Services, ACI World
Antoine Rostworowski provides guidance and support to the airport community in terms of standards, recommended practices and industry collaboration to identify how to best improve passenger and baggage processes and the overall travel experience while ensuring security and safety at all touchpoints of the end to end travel journey. His responsibilities also include the ACI Airport Service Quality (ASQ) programme, which helps airports benchmark their performance where passenger service is concerned and gain a better understanding of their passengers’ needs.
Aram Karagueuzian

Aram Karagueuzian

Senior Manager, Traffic and Economic Statistics, ACI World
Aram Karagueuzian manages the Economics and Statistics Department’s main data collection projects, and works as an internal expert in airport traffic trends.