Senior Manager, Customer Experience and Strategy, Airport Service Quality (ASQ), ACI World
André Bolduc is responsible for the evolution of the Airport Customer Experience Accreditation programme, the ASQ commercial strategy along with developing and maintaining strong relationships with ASQ’s airport membership. Recognized for his expertise in customer experience, strategic planning, product development, and project management, he has extensive experience in the marketing of the customer experience in financial service products.
Director General, ACI World
Angela Gittens began her tenure as Director General of ACI World in 2008. She was formerly airport CEO for Miami and Atlanta and Deputy at San Francisco International Airport. In other roles, Gittens led HNTB Corporation’s airport business and strategic planning practice and, at TBI Airport Management, she oversaw the transition to private ownership of London Luton Airport and managed operations contracts at several airports in the US and Canada. She is a Fellow of the Royal Aeronautical Society, and has served on numerous aviation industry boards and committees.
Manager, External Relations, ACI World
Anita is a media and communications professional with 15 years experience in various sectors within multinational companies. She works as the liaison with external stakeholders, industry partners as well as with global media, ensuring that the voice of the world’s airports is heard.
Deputy Director General, Programmes and Services, ACI World
Antoine Rostworowski provides guidance and support to the airport community in terms of standards, recommended practices and industry collaboration to identify how to best improve passenger and baggage processes and the overall travel experience while ensuring security and safety at all touchpoints of the end to end travel journey. His responsibilities also include the ACI Airport Service Quality (ASQ) programme, which helps airports benchmark their performance where passenger service is concerned and gain a better understanding of their passengers’ needs.