Back to the future: Customer experience in airports during the pandemic
The COVID-19 pandemic has caused great upheaval to airports’ operations. Going from managing yearly passenger growth to almost deserted infrastructures,…
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The COVID-19 pandemic has caused great upheaval to airports’ operations. Going from managing yearly passenger growth to almost deserted infrastructures,…
Written by Alexandra Droc, Senior Consultant, Ineco and Carlos Delgado, Senior Transport Consultant, Ineco This past year airports and airlines…
Over the last decade, in an increasingly competitive market, airports have prioritized providing an exceptional experience to their customers. Customer…
With the new imperative of healthy travel, sanitary measures are being implemented throughout the passenger journey like never before. When…
The aviation industry has been under a magnifying glass because of the global transmission of COVID-19. Swift response, actionable change,…
The COVID-19 pandemic has had an impact on almost every facet of our daily lives, and we have all had…
