Why do we need a blueprint for the future of customer experience?
Written by Vimal Rai, Founder & Managing Director TRACE Consulting As customers ourselves, we usually assume we know what good…
Categories
Written by Vimal Rai, Founder & Managing Director TRACE Consulting As customers ourselves, we usually assume we know what good…
What is phygital? As the name suggests, ‘phygital’ is a concept that describes the blending of digital experiences with physical…
Airports cater to diverse passengers with different profiles, trip purposes, and expectations of what constitutes a stellar airport experience. Customer…
Contributing writer Dimitri Coll, Director, ASQ, ACI World The rise in the number of global travellers coupled with the increased…
Written by Mei Mei Song, Brand Director, Plaza Premium Group The commitment to prioritize the customer experience isn’t a new…
The relationship between the customer experience and an airport has changed over the last few years. At the same time,…
