COVID-19: What to expect from your next journey at the airport
The beginning of 2020 began with what was to become an unprecedented challenge: the COVID-19 outbreak. Airports have rightly adjusted…
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The beginning of 2020 began with what was to become an unprecedented challenge: the COVID-19 outbreak. Airports have rightly adjusted…
Written by Declan Austin, Senior Solutions Manager, Materna IPS The devastating impact on passenger numbers could not have been predicted,…
The winners of ACI World’s renowned Airport Service Quality (ASQ) Awards were announced on 9 March but, unfortunately, the achievements…
In today’s COVID-19 reality, uncertainty dominates many industries, including the airport sector. With a fast-changing society and multiple levels of…
Customer experience has taken on a new dimension in the overwhelming challenge of Coronavirus. Adapting the airport experience in turbulent…
Over a period of less than three months, the COVID-19 outbreak and pandemic has transformed passengers’ lives and caused massive…
