ACI WORLD INSIGHTS

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Customer Experience

Feb 3, 2025

Customer Experience

Defining Customer Experience: How Airports Can Own the Passenger Journey

Plaza Premium Group

Dec 5, 2024

Customer Experience

Transforming the Airport Lounge into its Own Destination by Mei Mei Song, Plaza Premium Group’s Chief Transformation Officer

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Nov 7, 2024

Customer Experience

ACI’s Airport Customer Experience Accreditation Surpasses 100 Airports: Interview with President of Airports of Thailand, Dr. Kerati Kijmanawat Read more

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Oct 23, 2024

Customer Experience

Redefining Airport Retail and Hospitality Experiences for Modern Travellers Read more

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Jul 23, 2024

Customer Experience

The Changing Face of Airport Customer Experience Read more

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Jun 11, 2024

Customer Experience Interviews and Messages

“It’s an exciting time to be operating in the Middle East “ – Interview with Bora Isbulan, Deputy CEO, Plaza Premium Group Read more

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Jan 3, 2024

Airport IT Customer Experience

Case study: How is iGA Istanbul Airport Implementing Passenger-Centric Digital Solutions? Read more

Mar 2, 2023

Airport IT Customer Experience Future Trends

Making Digital Airport Solutions the Norm for Travellers Read more

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Feb 16, 2023

Customer Experience

Disrupting the Airport Hospitality Industry Read more

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Dec 6, 2022

Airport Economics Customer Experience

Responding to the Rapidly Changing Retail Landscape and New Passenger Demands Read more

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