Customer Experience

Airport Operations

“We need to bring the magic of flying back” – Interview with Armando Brunini, CEO of SEA Milan Airports

by Yuliia Moravej | Jan 26, 2024

Join us for an insightful discussion with Mr. Armando Brunini, President of ACI EUROPE, Member of the ACI World Executive Committee, and CEO of SEA Milan Airports – Aeroporti di Milano Linate e Malpensa. Renowned in the aviation industry, Mr. Brunini shares his experience and insights on the current dynamics, challenges and trajectories of the airport sector.

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Accessibility and inclusion

“Hey Siri”: Technology and Barriers to Equal Access at Airports

by Kirk Goodlet | Sep 27, 2023

Exploring the pivotal role of technology in making air travel more inclusive. Read to learn more about the importance of addressing the systemic challenges faced by passengers with disabilities, learn how airports are using technology to enhance accessibility, from website improvements to autonomous wheelchairs and discover how voice assistants like Siri, combined with AI, are transforming passenger interactions and bookings.

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Customer Experience

Metaverse Takes Off in Creating a Stress-Free Airport Experience

by Aisha Almheiri | Sep 13, 2023

How can we make air travel much more enjoyable and less stressful?

One of the most important advantages of using Metaverse technology in airports is its ability to reduce the stress and anxiety associated with air travel.

Imagine a virtual world where people can meet, experience and do things together, just like in the real world – but only through their computers.

This world is called the Metaverse, and it has arrived. It is becoming trendy for airports to invest heavily in Metaverse technology to make things easier for travelers and stakeholders.

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