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Industry News

Customer Experience

The customer journey at airports

by Guest Author | May 7, 2019

Written by Mei Mei Song, Brand Director, Plaza Premium Group The commitment to prioritize the customer experience isn’t a new...

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Industry News

Message from the Director General

by Angela Gittens | May 1, 2019

May 2019 Dear Colleagues, With global passenger traffic expected to double to 16.97 billion by 2034, it is more important...

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Industry News

WAGA 2019 closing ceremony

by Lisa Williams | Apr 30, 2019

The 2019 ACI Asia-Pacific/World Annual General Assembly Conference & Exhibition wrapped up on 4 April 2019 in Hong Kong, China....

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Industry News

The NEXTT Generation

by Jean-Sebastien Pard | Apr 23, 2019

The 2019 ACI Asia-Pacific/World Annual General Assembly, Conference & Exhibition hosted the NEXTT Generation Session on Thursday 4 April 2019....

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Industry News

Connecting with the Passenger – Interview with Lucy Werner, Google

by Nina Brooks | Apr 15, 2019

Consumer behaviours are changing. A recent Google study showed that consumers are taking longer to purchase travel, and 80% of...

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Industry News

Digitization of Human Resources: Challenges and opportunities

by John Webster | Apr 15, 2019

The 2019 ACI World Human Resource Forum in Hong Kong, China, had as its main theme this year the Digitization...

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