Chongqing Jiangbei International Airport: Highlights of quality service for passengers
Editor’s Note from ACI: In early March 2020, ACI announced the winners of this year’s ASQ Awards. Since then, the impact...
Written by César Jaramillo, CORIPORT, CEO
In a beautiful and warm province located in the northside of Costa Rica, Daniel Oduber Quirós International Airport (LIR) is a modern facility that serves as a gateway for tourists who want to visit destinations that are true paradise. CORIPORT, concessionaire of the airport (a subsidiary of VINCI Airports) understands its role as an advocate for the country’s economic development mainly dependent on tourism.
Thanks to its commitment to service and safety and joining efforts with the Costa Rican government institutions, this outstanding terminal has become an international role model of excellence and a prime example of the value added by VINCI Airports in terms of airport management.
For the third consecutive year, Daniel Oduber Quirós International Airport earns the ACI ASQ award for Best Airport in Latin America and the Caribbean in the category of two million passengers. Quality, safety, hospitality, and the human warmth of the world-renowned pura vida spirit are some of the highlights recognized by the passengers.
This year, along with the ASQ Best Airport Award, the airport also earned the Best Hygiene Measures in the region, which recognizes the actions implemented at the terminal related to the pandemic’s sanitary protocols. Daniel Oduber Quirós International Airport adapted quickly to the health situation, implementing VINCI Airports’ “Protecting each other” campaign to ensure compliance with the recommendations issued by the health authorities. This was reinforced by ACI who granted the Airport Health Accreditation (AHA), making it the third airport in the world to obtain it in 2020.
Its commitment to fulfill the travellers’ needs and to offer the best customer service made it possible for the airport to receive this year’s “Voice of the Customer” award, being the only one in Central America to obtain it. This global recognition issued by ACI consists of acknowledging the airport’s commitment for listening to passengers and adapting processes and procedures to meet changing expectations of customer experience in response to COVID-19.
Daniel Oduber Quirós International Airport Airport complies with a robust sanitary protocol to ensure a safety environment, including:
All these recognitions are thanks to the exchange of best practices within the VINCI Airports network and, of course, to the dedication of a hard-working and capable team of people, who always do their best to ensure that passengers have the best experience during their visit.
Daniel Oduber Quirós International Airport is an example that, regardless of the size, with a clear vision you can achieve greatness. In Costa Rica the “Pura Vida” will continue to receive all international visitors, and Guanacaste Airport will be the entrance to this natural paradise of friendly people.
To enjoy the beautiful and paradisiacal destinations found at Guanacaste, Costa Rica, follow us on our social networks:
Facebook: Liberia International Airport LIR
Instagram: LIRCOSTARICA
César Jaramillo is a Costa Rican, MSc. Economist, with proven management capabilities on large international firms and organizations, specialist on energy, innovation, International cooperation, project finance and sustainability. He’s been the Chief Executive Officer of Coriport- concessionaire of Daniel Oduber International Airport in Guanacaste- since 2016. Prior to that, he was Coriport’s CFO for 5 years. He’s been able to manage the company during two changes of operator and several government cycles with great performance in a variety of fields, including three worldwide award on customer satisfaction and making the terminal the first in its region certified as carbon neutral.
The article was provided by a third party and, as such, the views expressed therein and/or presented are their own and may not represent or reflect the views of ACI, its management, Board, or members. Readers should not act on the basis of any information contained in the blog without referring to applicable laws and regulations and/or without appropriate professional advice.
