What are the best airports in the world doing differently?
Highlights from this year’s ASQ Award winners ACI’s annual Airport Service Quality (ASQ) Awards recognize and reward the best airports...
Passenger traffic forecasts predict significant growth in the years to come. This growth directly affects passenger flow and airport baggage infrastructure. In response to these changes, airports have placed high priority on developing a seamless passenger and baggage process – significantly reducing mishandled bags.
While the passenger process is familiar to most people, the baggage process remains less obvious with a lot more happening behind the scenes. From a passenger’s perspective, the baggage process only consists of delivering bags from the departure airport during check-in to arrive at the baggage carrousel of the arrival airport – but the reality is much more complex as bags are tagged, screened, sorted, loaded, unloaded, and tracked by different technologies throughout.
As a result, accurate baggage inventories are more likely to:
When the right solution is deployed in baggage handling operations, it adds exponential benefits to the airport ecosystem. Airports are then in a better position to address any infrastructure efficiencies or inefficiencies and create a more unified customer journey which includes the baggage room.
The baggage tracking process
While several technologies are able to support baggage tracking processes, it requires research and expertise to choose the right technology. ACI World advocates for better baggage management including the right technology through an enhanced collaboration between airports, airlines, and other stakeholders in the airport community. This collaboration enables a full review of baggage handling systems including the current applicable regulation in order to identify better solutions.
Current solutions
Manual tracking is a valid method for collection of recording point data. As the tracking information is printed on the tag, it does not require information from external systems to obtain a manual reading / recording. Data is typically not shared in real-time, when using manual recording.
Tracking through the use of technology. To date, several technologies now allow for accurate baggage tracking from the drop-off point to the passenger’s recovery at their destination. Among these various solutions, we can note:
The baggage data model
In addition to the various solutions for baggage tracking, ACI World recommends the adoption of a business messaging standard to improve real time communication between parties. This standard is essential to support interoperability; the ability for computer systems or software’s to exchange and make use of information.
A standardized baggage data model reduces the cost of using a business information exchange system across the community.
Data models such as ACI’s ACRIS, ensure consistency in naming conventions, default values, semantics, and security while ensuring quality data as well as defining standardized communication between airports and other stakeholders. ACI and IATA have been working together on the Baggage Information Exchange (‘Baggage XML’) initiative to facilitate the smooth interchange of baggage information between airlines and airports.
A reduction in lost baggage results in a significant amount of cost saving.
At the end of the day, travellers are less likely to have a stressful journey when they can predict the arrival of their baggage matched with timely flight departures. Not only does this benefit the traveller, but it also benefits the airports relationship with airlines. Airports can better attract and retain airlines, enable airlines to globally track and trace baggage, improve public perceptions through improved passenger safety, and accommodate substantial increases in passenger and baggage volumes. For passengers, airlines, and airports alike, proper baggage tracking is better for business.
