Written by Riccardo Decarolis, Sustainability Adviser, South Pole
With extreme weather events dominating international headlines, the air transport industry has been quick to take on board climate change initiatives – both to mitigate emissions and adapt to climate risks, building sustainable operations.
Leading industry bodies and initiatives, such as the ACI and Airport Carbon Accreditation (ACA), have published policy briefs and guidelines to conduct better operational risk assessments and pursue carbon neutrality through robust certification processes.
But will operational sustainability be enough to position an airport as a true sustainability leader?
is now a top concern for consumers, especially millennials, who currently
account for about a quarter of the global population and represent the world’s
most powerful group of consumers.
This same consumer segment is at the forefront of leading and participating in numerous climate marches around the world: March 15th 2019 marked the day where coordinated marches took place in over 100 countries globally, drawing attendance not only from students and young professionals, but concerned citizens from various backgrounds and communities.
Among others, these
vocal climate advocates see the transport industry as a whole, and the aviation
sector in particular, as one of the main causes of growing greenhouse gas
emissions that are aggravating the global climate crisis. Younger participants
are especially critical of the negative environmental effects associated with
flying and overseas travel, calling on peers to boycott air travel.
Airports who are able to appeal to the needs and concerns of the millennial generation will be able to better tap into a market worth over 13 trillion Euros by 2025. Millennials are expected to be more global and more mobile than any previous generation.
With this frame of mind, taking sustainability action becomes a strategic decision, rather than an operational one.
In the past, stakeholder engagement was seen as secondary to the corporate sustainability agenda. Not anymore.
With improved global access to information, organizations, airports included, are dealing with a more informed, engaged and sophisticated group of customers. Pursuing an open dialogue with core stakeholder groups ensures that plans are validated and that actions taken are communicated in a clear and relevant way.
It’s no wonder that a number of airports and airlines are rolling out plans to engage and build stronger buy-in for sustainability action among their core stakeholder group – passengers and airport visitors:
All promising and forward-looking initiatives. The question remains: will simply reaching out to passengers be enough to garner their support and validate your efforts?
No one will value what they don’t care about, and no one will care about what they do not understand or have not experienced.
The same applies to getting key stakeholders behind a vision for sustainability – especially the most skeptical ones. Engagement is the first step but bringing passengers and airport visitors on board as partners in implementing plans will only succeed if they can connect with the benefit of changing their behaviours or their views.
Take the example of carbon offsetting as part of the Airport Carbon Accreditation process: investing in carbon credits is an abstract concept for many travellers. Clean air, safe drinking water, and healthy rainforests are not. Focusing on the positive impacts generated through your investment in carbon offset projects will create spaces for organizations to engage with their key stakeholders on the topics that matter the most to them.
Once robust, quantifiable sustainability commitments are in place, emotional engagement can be prompted in different ways: plans can be aligned to work towards solving a burning issue in the region where the airport is located, for example. Another way is to connect with passengers over shared social values, by investing in carbon offset projects that drive development in areas such as women empowerment and access to education.
Passengers, and millennial passengers in particular, are at the very heart of the airport business. The needs of this highly sensitized and rapidly growing customer group – bolder action on climate – should move the conversation on sustainability from operations management to corporate strategy.
Getting buy-in from these stakeholders will be central to the success of any sustainability plan, in validating, driving and developing future activities. Connecting with them means basing claims and engagement around carbon neutrality, for example, on projects with high environmental integrity and measurable impacts towards the betterment of society.
Is your airport strategically positioned for this new reality?
Working with airports to reach sustainability leadership is one of Riccardo’s main responsibilities in his role. South Pole offers a wide range of sustainability solutions, tailored to the individual customer’s priorities along their environmental journey.
ACI Insights includes content provided by third parties including airports, members of ACI, World Business Partners, and others. The views expressed and/or presented by these third parties are their own and may not represent or reflect with the views of ACI, its management, Board, or members.