• Skip to primary navigation
  • Skip to main content
  • About ACI / Contact
  • Linkedin
  • Twitter
  • Facebook
ACI Insights

ACI Insights

  • COVID-19
  • Categories
    • Airport Operations
    • Customer Experience
    • Environment & Sustainability
    • Feature Airport
    • Industry News
    • Policy & Advocacy
    • Training & Development
    • Trends & Forecasts
  • Authors
  • Sponsored Content

Angela

May 4, 2020 by Angelika Joachimowicz

Contact Us

General Inquiries

Tel: 514 373 1200
Fax: 514 373 1201
Email: aci@aci.aero

Article Submission

Email: blog.aci.aero

Media Inquiries

Email: mediarelations@aci.aero

Address

800 rue du Square Victoria
Suite 1810, P.O. Box 302
Montréal, Québec  H4Z 1G8
Canada

Disclaimer

Categories

  • Airport Operations
  • Customer Experience
  • Environment & Sustainability
  • Feature Airport
  • Industry News
  • Policy & Advocacy
  • Training & Development
  • Trends & Forecasts

Tags

COVID-19 Airport Recovery World Business Partners Airport Economics Digital Transformation Passenger Journey Director General Angela Gittens Message from the Director General Passenger Experience Airport Security Luis Felipe de Oliveira WAGA2019 Airport Slots Passenger Traffic Growth

© All rights reserved ACI World 2022

ACI-2x

Airports Council International

Airports Council International (ACI) is the only global trade representative of the world’s airports. Established in 1991, ACI represents airports interests with Governments and international organizations such as ICAO, develops standards, policies and recommended practices for airports, and provides information and training opportunities to raise standards around the world. This section provides you with information on the structure and background of ACI.

Visit website

ACI Regional Offices

  • ACI Africa (Casablanca, Morocco)
  • ACI Asia-Pacific (Hong Kong, China)
  • ACI Europe (Brussels, Belgium)
  • ACI Latin America-Caribbean (Panama City, Panama)
  • ACI North America (Washington, DC, USA)

Contact Us

General Inquiries

Tel: 514 373 1200
Fax: 514 373 1201
Email: aci@aci.aero

Article Submission

Email: blog.aci.aero

Media Inquiries

Email: mediarelations@aci.aero

Address

800 rue du Square Victoria
Suite 1810, P.O. Box 302
Montréal, Québec  H4Z 1G8
Canada

ACI World Follow

ACIWorld
ACI World @aciworld ·
18 Aug

👨‍💼 ACI World Governing Board member, Nazareno Ventola summarizes his vision on enhancing the #airport customer journey with his remarkable experience in the #aviation industry. 🛩️

👉 Visit our blog #ACIInsights: http://ow.ly/s2HC50KiwHP

#CX #customerexperience @ACI_EUROPE

Reply on Twitter 1560280725655527424 Retweet on Twitter 1560280725655527424 8 Like on Twitter 1560280725655527424 11 Twitter 1560280725655527424
ACI World @aciworld ·
17 Aug

💻⏩ Through automated processes, #airports, #airlines & partners can reduce reliance on manual processes, addressing certain workforce challenges such as staff shortages.

We look fwd to @icao's 41st Assembly for areas of cooperation in automation. #ICAOA41 #ReconnectingTheWorld

Reply on Twitter 1559918038018818050 Retweet on Twitter 1559918038018818050 7 Like on Twitter 1559918038018818050 15 Twitter 1559918038018818050
ACI World @aciworld ·
17 Aug

🎤Revealing our keynote speaker for the Customer Experience Global Summit, Steven Van Belleghem - a global thought leader.

The #AirportCX Summit will be the most anticipated event for #airport and #aviation experts.

Reserve today: http://ow.ly/SPr750KlHov

Reply on Twitter 1559896608879349761 Retweet on Twitter 1559896608879349761 12 Like on Twitter 1559896608879349761 9 Twitter 1559896608879349761
ACI World @aciworld ·
16 Aug

🎉 Congratulations to @MiAirports in Milan, Italy on becoming Airport Customer Experience Accredited! #aciCXaccreditation

👉 Learn more about CX Accreditation here: http://ow.ly/VvoM50KivoC

Reply on Twitter 1559555638006530050 Retweet on Twitter 1559555638006530050 16 Like on Twitter 1559555638006530050 14 Twitter 1559555638006530050
Load More...