Message from the Director General

Angela Gittens by Angela Gittens | Feb 1, 2018

February 2018

As the global trade representative of airport owners and operators, Airports Council International (ACI) is committed to advocating for airports interests with governments and international organizations such as ICAO. We develop policies and recommended practices for airports and provides business intelligence, training and deploy the community of airports to promote excellence in airport management and operations.

As a federated organization, ACI works strategically at World and Regional levels to offer solutions to fit the unique needs of individual airports as well as to propound system-wide answers to shared challenges. We work with other industry players and decision makers outside of industry as part of the contribution to the achievement of a safe and sustainable aviation industry. Our members are dedicated to delivering high-quality customer experiences and finding efficiencies to accommodate demand at the lowest attainable costs for all users.

While we have a multitude of key projects, I wanted to highlight some of the publications we will produce this year thanks to the hard work of subject-matter experts on ACI Standing Committees and on staff.

To provide members with effective tools to enhance the safety of their operations, we have just published the Managing Operations during Construction Handbook and will soon publish a Rescue and Firefighting Handbook.

In the interest of ensuring a superior airport experience for all customers, we will update and expand the handbook on facilitating the passage of persons with disabilities through our airports.

In the first quarter of 2018 we will publish a survey that will assess the maturity level of airport adoption of digital technology. This survey will enable airports to benchmark themselves against five levels of maturity and enable ACI to enhance the vision for digital transformation. In addition, our members will be encouraged to manage their use of beacons at airports through the recently launched ACI beacons registry platform

In response to the call for practical solutions to the landside security challenge, we officially launch the new Landside Security Handbook at the Asia-Pacific Annual Assembly, Conference and Exhibition, to be held in Narita, Japan, 23-25 April. The Handbook brings together best practice for airport design, passenger flow approaches, risk and vulnerability assessment and security culture. and more.

To maximize the contributions of airports to maintaining and developing a safe air transport system, we will submit papers and attend the ICAO’s Air Navigation Conference from 9-19 October. ACI World papers will focus on aerodrome operations and capacity. Other items on the Conference agenda include the revised and updated Global Air Navigation Plan and the Global Aviation Safety Plan, as well as Drones, Unmanned Aircraft Systems Traffic Management (UTM), and Cybersecurity.

In 18-20 June, we will join with ACI-Europe to stage the ACI Europe/World Annual General Assembly, Conference and Exhibition in Brussels, Belgium and launch the publication of a new policy brief on airport privatisation, to provide facts and analysis on a matter that has been the subject of heightened unsubstantiated rhetoric in recent months.

Handbooks, working papers and policy briefs are the results of a great deal of effort and are key to achieving our twin missions of promoting airport interests and promoting airport excellence.

Much more to come in 2018.

Angela Gittens

Angela Gittens

Director General, ACI World
Angela Gittens began her tenure as Director General of ACI World in 2008. She was formerly airport CEO for Miami and Atlanta and Deputy at San Francisco International Airport. In other roles, Gittens led HNTB Corporation’s airport business and strategic planning practice and, at TBI Airport Management, she oversaw the transition to private ownership of London Luton Airport and managed operations contracts at several airports in the US and Canada. She is a Fellow of the Royal Aeronautical Society, and has served on numerous aviation industry boards and committees.
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