Be the best airport in customer experience in both departures and arrivals
By Valerie St. James, Senior Manager, Market Research, ASQ, ACI World, and Sevda Fevzi, Manager, ASQ Strategic Marketing, ACI World…
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By Valerie St. James, Senior Manager, Market Research, ASQ, ACI World, and Sevda Fevzi, Manager, ASQ Strategic Marketing, ACI World…
ACI’s Airport Service Quality (ASQ) programme is now in its 12th year. As airport membership grows, alongside with the various…
For airports to get the most out of their investments to improve the passenger experience, we must start by understanding…
