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Customer Experience

COVID-19: Celebrating leaders in airport customer experience as expectations change

by Andre Bolduc | Jun 2, 2020

The winners of ACI World’s renowned Airport Service Quality (ASQ) Awards were announced on 9 March but, unfortunately, the achievements…

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Airports Council International

Airports Council International (ACI), the trade association of the world’s airports, is a federated organization comprising ACI World, ACI Africa, ACI Asia-Pacific and Middle East, ACI EUROPE, ACI Latin America and the Caribbean, and ACI North America. In representing the best interests of airports during key phases of policy development, ACI makes a significant contribution toward ensuring a global air transport system that is safe, secure, efficient, and environmentally sustainable.

ACI Regional Offices

ACI Africa (Casablanca, Morocco)
ACI Asia-Pacific and Middle East (Hong Kong, China)
ACI Europe (Brussels, Belgium)
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Contact Us

General Inquiries

Tel: 514 373 1200
Fax: 514 373 1201
Email: aci@aci.aero

Article Submission

Email: blog@aci.aero

Media Inquiries

Email: mediarelations@aci.aero

Address

800 rue du Square Victoria
Suite 1810, P.O. Box 302
Montréal, Québec H4Z 1G8
Canada

ACI World Follow

ACI World @aciworld ·

27 Nov

👏 ACI applauds and supports visionary @icao goal for 5% carbon intensity reduction by 2030.

📱 NEWS:

ACI World DG @lf_oliveira1: “ACI was present and engaged at ICAO CAAF/3, advocating on behalf of airports for this goal."

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Airport News @airportsupplier ·

27 Nov

ACSA receives ACI accolade for Integrated Environment Management System at OR Tambo https://www.airport-suppliers.com/airport_press_release/acsa-receives-aci-accolade-for-integrated-environment-management-system-at-or-tambo/ @ortambo_int #ACSA #ORTamboAirport @ACIWorld

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Airport News @airportsupplier ·

27 Nov

ACI applauds and supports visionary ICAO goal for sustainable aviation fuel https://www.airport-suppliers.com/aci-applauds-and-supports-visionary-icao-goal-for-sustainable-aviation-fuel/ @ACIWorld #AirportsCouncilInternational @icao #SustainableAviationFuel #SAF #CAAF

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Luis Felipe de Oliveira @lf_oliveira1 ·

26 Nov

Despite perceived high impact of financial pressures, people keep travelling shows our latest ASQ Survey @ACIWorld via @TravelTomorrowX

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