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ASQ

Customer Experience

The quality journey of an ASQ survey

by Arison Rajasingam | May 1, 2018

ACI’s Airport Service Quality (ASQ) programme is now in its 12th year. As airport membership grows, alongside with the various...

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Customer Experience

The ACI Employee Survey for Customer Experience: Promoting excellence at the source

by Joanna Kufedjian | Feb 1, 2018

Customer experience has become a catch-phrase over the last few years, in every industry from hotel management to airport operations....

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Customer Experience

Understanding your arrivals passengers and their expectations

by Valérie St-James | Jul 1, 2017

For airports to get the most out of their investments to improve the passenger experience, we must start by understanding...

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