COVID-19: Celebrating leaders in airport customer experience as expectations change
The winners of ACI World’s renowned Airport Service Quality (ASQ) Awards were announced on 9 March but, unfortunately, the achievements…
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The winners of ACI World’s renowned Airport Service Quality (ASQ) Awards were announced on 9 March but, unfortunately, the achievements…
Aviation is now facing unprecedented challenges amid the global outbreak of the novel coronavirus. This is mainly due to travel…
As airports continue to dedicate resources to improving the customer experience, there is one skill in particular that can make…
Written by Jeannie Wong, Head, External Affairs, ACI Asia-Pacific Kicking off ACI’s second annual Customer Experience Global Summit, keynote speaker…
Airports cater to diverse passengers with different profiles, trip purposes, and expectations of what constitutes a stellar airport experience. Customer…
Contributing writer Dimitri Coll, Director, ASQ, ACI World The rise in the number of global travellers coupled with the increased…
