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Passenger Experience

Customer Experience

Airport Customer Experience and the ASQ Awards

by Ajayi Ibikunle | Apr 8, 2019

The relationship between the customer experience and an airport has changed over the last few years.  At the same time,...

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Industry News

What’s next for aviation? The future starts now

by ACI World | Feb 11, 2019

Preparations are well under way for ACI’s largest event, the ACI Asia-Pacific/World Annual General Assembly, Conference and Exhibition, taking place...

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Customer Experience

Airport customer experience on the road to Bali

by David Whitely | Feb 11, 2019

As competition and innovation continues to drive the airport industry, it is becoming increasingly crucial for operators to recognize that...

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Customer Experience

Meeting the Experiential Demands of Travellers

by Guest Author | Dec 1, 2018

By Nancy Knipp, SVP, Airport Lounge Development (ALD) Always-connected, highly-mobile millennials are forging new norms for leisure and business travel,...

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Customer Experience

Be the best airport in customer experience in both departures and arrivals

by Valérie St-James | Dec 1, 2018

By Valerie St. James, Senior Manager, Market Research, ASQ, ACI World, and Sevda Fevzi, Manager, ASQ Strategic Marketing, ACI World...

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Airport Operations

Maintaining the passenger experience at airports under increased landside security requirements

by Guest Author | Nov 1, 2018

By Torsten Hentschel, Managing Director, TH Airport Consulting It seems that airport visitors increasingly tempt their fate as international terrorism...

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