Why do we need a blueprint for the future of customer experience?
Written by Vimal Rai, Founder & Managing Director TRACE Consulting As customers ourselves, we usually assume we know what good…
Tags
Written by Vimal Rai, Founder & Managing Director TRACE Consulting As customers ourselves, we usually assume we know what good…
What is phygital? As the name suggests, ‘phygital’ is a concept that describes the blending of digital experiences with physical…
Written by Mei Mei Song, Brand Director, Plaza Premium Group The commitment to prioritize the customer experience isn’t a new…
The relationship between the customer experience and an airport has changed over the last few years. At the same time,…
Preparations are well under way for ACI’s largest event, the ACI Asia-Pacific/World Annual General Assembly, Conference and Exhibition, taking place…
As competition and innovation continues to drive the airport industry, it is becoming increasingly crucial for operators to recognize that…
