Recent Arrivals
Digital-first organizations at the heart of aviation’s recovery
The aviation sector has suffered greatly during the pandemic and its challenges are far from over. Despite the impressive progress…
ASQ and FeedbackNow: The quest to improve real time customer experience
Contributing author Steve Peltzman, Chief Business Technology Officer, Head of FeedbackNow With operations slowly returning to pre-pandemic levels in many…
Are cyber attacks the next big thing: Improving cybersecurity at airports
As a result of the growing number of attacks, both general and those specifically targeting the aviation industry, as well…
Airport recovery, infrastructure investment, and net zero
The arrival of summer has marked a new chapter in the pandemic – many travellers are starting to take advantage…
Airport technology priorities in a time of pandemic
Although the airport industry has already made significant progress in its recovery from the COVID-19 pandemic, the next few months…
What are the best airports in the world doing differently?
Highlights from this year’s ASQ Award winners ACI’s annual Airport Service Quality (ASQ) Awards recognize and reward the best airports…
Popular Destinations
How COVID-19 will shape the future of passenger screening
Written by Paul van Gaalen, Senior Consultant and Aviation Security Specialist, Point FWD and Rene Hopstaken, Senior Consultant – Special…
The seven pillars of an airport survival strategy during and post COVID-19
Written by René Armas Maes, Vice President Commercial, Jet Link International LLC and ACI Instructor The drastic fall in…
COVID-19: Top 10 customer experience recommendations: Restart and recovery of airport operations
Written by Alexandra Droc, Senior Consultant, Ineco with contributing authors Mareike Asmus, Airport Marketing, Ineco and Cristina Delgado, Area Manager,…
COVID-19: Ghana’s Kotoka International Airport resumes domestic flights as signs of recovery appear
Ghana has become the first African country to resume domestic flights in the wake of COVID-19. The Government has embarked…
COVID-19: Strategizing airport operations for the new norm
Written by Theng Khuan Low, Product Director in Aviation, ST Engineering The global aviation sector has never undergone a greater…
Mid-sized airports have their day in the sun
Although mega-hubs — greater than 40 mmpa — continue to see traffic gains, mid-sized airports are experiencing the largest increases.