airport customer understanding

Apr 30, 2026

Customer Experience

How Airports Build Customer Understanding: The First Pillar of Airport Experience Management

interviews and messages

Transformative thought leadership from aviation’s top minds.

Untitled design (4)

Feb 24, 2026

Interviews and Messages

Top 5 Priorities for Airports in 2026 by Justin Erbacci, ACI World Director General Read more

Jost Lammers, a member of the ACI World Governing Board, stands with arms crossed, smiling confidently in a bright, modern office hallway with glass walls and abundant natural light.

Jan 12, 2026

Interviews and Messages

Meet the new ACI World Governing Board Chair, Jost Lammers Read more

Championing Change

Through our new series, Championing Change, we offer an insider’s view into ACI World’s unwavering dedication to advancing a sustainable air transport system that we can all take pride in.

Two people go through airport security. Items like a neck pillow, headphones, and a bag are placed in plastic bins on a conveyor belt for aviation security screening. One person’s hands are visible above the bin, gesturing.

Apr 29, 2025

by ACI World

ACI World Drives Progress in Aviation Security at ICAO Aviation Security Panel / 36

A group of 17 professionally dressed people pose for a photo in a modern office with a blue accent wall and a sign reading “THE VOICE OF THE WORLD’S AIRPORTS.” Three people are seated on a couch, and the rest stand behind them.

Apr 3, 2025

by ACI World

Shaping the Future of Airports: ACI World and ICAO Join Forces for Aviation’s Next Era

A large group of people walk through a spacious, modern glass building with high ceilings and bright sunlight casting long shadows across the shiny floor.

Feb 6, 2025

by ACI World

ACI World collaborates with the European Civil Aviation Conference

Low-angle view of the International Civil Aviation Organization (ICAO) headquarters, displaying the organizations name and emblem on the stone facade, with modern skyscrapers and blue sky in the background.

Mar 22, 2024

by ACI World

Accelerating Aviation’s Green Transition at ICAO: A Milestone Agreement

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Accessibility and Facilitation

A smiling family of four—an older couple, a younger man, and a girl—walk through an airport terminal with suitcases. The older man uses a cane, showcasing airport accessibility that makes barrier-free travel enjoyable for everyone.

Improving Airport Accessibility: Travel for Everyone

Airport Capacity

A white toy airplane is centered in the foreground, with several colorful toy airplanes lined up behind it on a shiny surface, resembling aircraft waiting for their airport slots.

Why Airport Slots Matter: Strategy, Access and Equity

Airport Information Technology (IT)

airport digital transformation

How Digital Transformation, Passenger Experience, and Sustainable Operations Are Transforming the Airport Experience

Championing Change

Two people go through airport security. Items like a neck pillow, headphones, and a bag are placed in plastic bins on a conveyor belt for aviation security screening. One person’s hands are visible above the bin, gesturing.

ACI World Drives Progress in Aviation Security at ICAO Aviation Security Panel / 36

Customer Experience

airport customer understanding

How Airports Build Customer Understanding: The First Pillar of Airport Experience Management

Cybersecurity

A large castle sits atop a green, tree-covered hill under a partly cloudy sky, overlooking a broad, sunlit landscape that stretches into the distance.

Cybersecurity-by-design – from an airport IT enterprise architecture perspective

Economics and Finance

A colorful, stylized illustration of an airplane on the runway at one of the busiest airports in the world, with service vehicles like fuel and baggage trucks nearby, depicted in a vibrant, geometric pop art style.

What Are the Busiest Airports in the World in 2025?

Environment and Sustainability

A curly-haired person kneels to pet a large, curly-haired service dog wearing a vest in a bright, spacious airport terminal filled with people, glowing lights, and modern architecture.

Communicating Airport Sustainability: Three Ways to Do It Effectively

Future Trends

A white airplane model flies over a rising line graph on a blue background, symbolizing forecasted growth and progress in the aviation or airport industry.

How Do Traffic Forecasts Translate Into Revenue and Investment Decisions?

Interviews and Messages

Untitled design (4)

Top 5 Priorities for Airports in 2026 by Justin Erbacci, ACI World Director General

Safety and Operations

Three business professionals—two women and one man—smile and look at a laptop screen together in a bright office setting, appearing engaged in collaborative airport training.

Why Face-to-Face Training Still Matters for Airport Professionals

Security

An older couple walks through an airport corridor, each pulling a rolling suitcase. Sunlight streams through large windows as they head toward their destination, passing signs for airport security along the way.

One-Stop Security in Practice: ACI World’s Toolkit for Airports

Workforce

Smiling older woman with light hair pulled back, wearing a dark turtleneck sweater, looking slightly to the side. A blue and pink gradient overlay adds a celebratory touch, perfect for honoring Women's Day.

International Women’s Day: How Airports Strengthen Performance