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Customer Experience

airport customer understanding

Apr 30, 2026

Customer Experience

How Airports Build Customer Understanding: The First Pillar of Airport Experience Management

An older couple smiles while riding an escalator at an airport, each with rolling suitcases. The man wears a hat. Their excitement suggests airport orchestration is enhancing their seamless airport experience management as they head on a trip together.

Mar 10, 2026

Customer Experience

The 8 Pillars of Airport Experience Management: From Fragmentation to Orchestration

A commercial airplane flies low over a tropical beach with palm trees, people, and blue umbrellas near the turquoise sea under a clear blue sky.

Dec 1, 2017

Customer Experience

Aruba Airport: Gateway 2030 Project Read more

A modern, curved glass building with a large arching roof, reflecting the blue sky and clouds. Trees and a streetlamp stand in front of the structure under a bright, sunny sky.

Nov 1, 2017

Customer Experience

Mineta San Jose International Airport: Transforming How Silicon Valley Travels Read more

Spacious, modern airport terminal with a curved glass roof, travelers walking and sitting, large digital signs, escalators, and natural light illuminating the interior. Multiple gates and seating areas are visible.

Oct 1, 2017

Customer Experience

Airports of Thailand: Enabling Regional Connectivity Read more

A modern airport terminal with a unique, curved, wave-like roof design, palm trees in the foreground, and a parking lot with multiple cars under a clear blue sky.

Sep 1, 2017

Customer Experience

Sir Seewoosagur Ramgoolam International Airport: A leading African Airport Read more

Aerial view of an airport terminal with planes at gates, surrounded by parked cars, palm trees, and open parking lots, with a runway and cityscape visible in the background under a partly cloudy sky.

Aug 1, 2017

Customer Experience Safety and Operations

Abidjan International Airport: Infrastructure Development Read more

A futuristic, glass-enclosed airport walkway with people walking and rolling suitcases, illuminated by bright natural light and metal framework overhead.

Jul 1, 2017

Customer Experience

Understanding Your Arrivals Passengers and Their Expectations Read more

Silhouettes of people with luggage stand in line inside an airport terminal, with large windows showing a sunrise or sunset sky outside.

Jul 1, 2017

Customer Experience

Enhancing the Passenger Experience: ACI’s Employee Engagement Survey for Customer Experience Read more

Several airplanes are parked at an airport under a dark, cloudy sky, with a faint rainbow visible in the background and the wet tarmac reflecting the scene.

Jul 1, 2017

Customer Experience

Harmony in Motion with Canada’s Airports Read more

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